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SLA and Price/Rate Structure
What it takes to provide you the best solution, stress-free and
have peace of mind from managing your business and network environment!

1
  •  PC/Laptop Repair & Troubleshooting
  •  Virus, Malware & Spyware Removal
  •  Speed up a Slow Computer
  •  Email Configuration
  •  Printer/Wireless Setup
  •  Fix Hardware/Software Problems
  •  Computer Upgrades & Maintenance



2
  •  PC/Laptop Repair & Troubleshooting
  •  Virus, Malware & Spyware Removal
  •   Backup/Data Recovery
  •   Exchange/Outlook Configuration
  •   Local/Network Printer Setup
  •   Blackberry/iPhone Problems
  •   Fix Server/Network/Internet Issues



3

Remote Support

Price Per PC

Level 1 and Level 2

$20

Level 3 (Server)

$70

Printer Support

Price

Onsite

$100 per Hour

Remote

$20 per Ticket

Submit Trouble Ticket1-800-719-6545
  •  On-site Support for Desktops/Laptops/Printers/Blackberry/iPhone:$100/Hr.
  •  On-site Server Installation, Checkups and Monitoring: $125/Hr.
  •  On-site Support for Infrastructure issues such as Routers/Switches/Firewalls/VPN/Wireless/Security: $135/Hr.
  •  24/7 Trouble Ticket online web-based to submit a ticket for any IT issues: http://helpdesk.imagingnetworktech.com
Submit Trouble Ticket

Windows 7

"...Perhaps one of the key improvements with Windows 7 is that it is noticeably faster. Whether booting up, opening applications, or sharing files across a network, users will find Windows 7 consistently outperforms Vista. This is good news for many users, as most complaints about the Vista operating system were centered on its hard drive performance issues..."




Mac vs PC

"...It’s no secret that when you match systems with similar hardware, PC comes out on top for cost effectiveness. Computer users on a budget will find that the prices of PCs are often much easier to swallow compared with similar Macs. Mac competes more in the high-end consumer market, almost willfully giving up the market share to maintain the luxury image of its brand..."




Guide to Internet Security

"...Your first line of defense against malware is a firewall. Firewalls monitor all in and out computer traffic and prevent unauthorized communications. While computers typically come with firewalls installed, they are sometimes not as effective as commercial firewalls..."




Setting Up Wireless

"...Before launching the internet, make sure that you set up some security on your network. This is especially important for businesses, as company and employee data is often sensitive and private. There are several security measures you can use, including MAC addressing and WEP encryption. MAC addressing restricts unauthorized devices from accessing your network, and WEP encryption jumbles up data when you send it over the internet, which ensures the data’s safety while in transport..."




Why You Need Online Backup

"...Backing up your files is a method of storing files in a location separate from your computer. Should your computer crash or get infected, your important files will be preserved in a different location, allowing you to access them in their original form even after a crash. Being proactive about your file safety is incredibly important. Files like pictures, word documents, videos, e-mails, spreadsheets, and anything else you store locally on your computer, can easily be erased forever in a moment..."




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Monday - Friday
8:00 AM to 8:00 PM
After Hours and
Emergency Service Available