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Remote Assistance

Imaging Network Technology offer Online Remote Support for customers to assist in four different Service Level Agreement (SLA). Our certified technicians use remote assistance software solution for managing the multiple operating systems utilized in desktops and servers as well as laptops and other mobile devices. Whether you're an individual or small to medium-sized firm, we provide the highest level of security available in IT services industry, so remote client sessions start faster.

Benefits
  • Reduce costs by increasing service desk productivity.
  • Minimize the need for costly, time-consuming visits to customer sites.
  • Shorten case resolution times and reduce repeat calls for the same issue.
  • Improve customer satisfaction by providing fast, non-intrusive and effective technical remote assistance.
  • Increase the number of incidents resolved on first contact.

 

Features

The software provides attended remote control of any IP-enabled device, anywhere in the world. Its feature-rich remote support toolset builds service desk productivity by delivering lightning-fast connections, single-click remote diagnostics, remediation, "drag and drop" two-way file transfer, print remote documents and cost-saving features. Technicians can even reboot and reconnect remote machines without losing the control connection.

Any available technician can establish remote control in seconds with Firewall, NAT and Proxy-friendly, the application makes connecting easy. Get one-click access through an active chat session or we will assign the customer a session code for immediate connection through our website or to your desktop and laptop. We also support Mobile and PDA users remotely by investigating and solving technical problems on customer's mobile using remote control.

 

Screenshots



Windows 7

"...Perhaps one of the key improvements with Windows 7 is that it is noticeably faster. Whether booting up, opening applications, or sharing files across a network, users will find Windows 7 consistently outperforms Vista. This is good news for many users, as most complaints about the Vista operating system were centered on its hard drive performance issues..."




Mac vs PC

"...It’s no secret that when you match systems with similar hardware, PC comes out on top for cost effectiveness. Computer users on a budget will find that the prices of PCs are often much easier to swallow compared with similar Macs. Mac competes more in the high-end consumer market, almost willfully giving up the market share to maintain the luxury image of its brand..."




Guide to Internet Security

"...Your first line of defense against malware is a firewall. Firewalls monitor all in and out computer traffic and prevent unauthorized communications. While computers typically come with firewalls installed, they are sometimes not as effective as commercial firewalls..."




Setting Up Wireless

"...Before launching the internet, make sure that you set up some security on your network. This is especially important for businesses, as company and employee data is often sensitive and private. There are several security measures you can use, including MAC addressing and WEP encryption. MAC addressing restricts unauthorized devices from accessing your network, and WEP encryption jumbles up data when you send it over the internet, which ensures the data’s safety while in transport..."




Why You Need Online Backup

"...Backing up your files is a method of storing files in a location separate from your computer. Should your computer crash or get infected, your important files will be preserved in a different location, allowing you to access them in their original form even after a crash. Being proactive about your file safety is incredibly important. Files like pictures, word documents, videos, e-mails, spreadsheets, and anything else you store locally on your computer, can easily be erased forever in a moment..."




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Monday - Friday
8:00 AM to 8:00 PM
After Hours and
Emergency Service Available