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Global Digital Network Plans

All of our flexible comprehensive Global Digital Network Plans listed below include On-Site Support and our extensive IT Managed Services Provider keep your network running smoothly and effectively around the clock.

Choose any of the plans and call us for more information:

Platform
Types of OS
Minimum
Years
Experience
Job Profile/Responsibilities
Key Performance Indicators
HelpDesk Support
Windows
  • XP Home
  • XP Professional
  • Vista
  • 7
3 years
  1. Identify System Administration tasks in Windows Desktops, Laptops and Printers.
  2. Manage Hardware, Software Installation and Configuration.
  3. Manage Anti-Virus, Spyware, Malware Security and Resources.
  4. Administration of Equipment Peripherals.
  5. Maintain computers that run Windows and Office updates.
  6. Prepare for Data Backup and Recovery Solutions.
  7. Troubleshoot devices and fix errors.
  8. Remote Control to user's computer for running diagnostic, guidance and solving small issues.
  • On-Site Support
  • Time taken for issue resolution
  • Approach in resolving issues
  • Issue resolution methods
Open Source
  • Linux
  • MAC
  • Unix
  • Solaris
3 years
  1. Perform analytical and problem solving issues.
  2. Prepare written and oral communication
  3. Broad range of Open Source projects.
  4. Manage security requirements and industry best practices.
  5. Maintain software build processes.
  • On-Site Support
  • Time taken for issue resolution
  • Approach in resolving issues
  • Issue resolution methods
  • Knowledge of Open Source tools
Network Support
Servers
  • Windows 2003
  • Windows 2008
  • Exchange 2003
  • Exchange 2007
  • Exchange 2010
  • SharePoint 2007
  • SharePoint 2010
3 years
  1. Handle Escalated Calls - Level 1, Level 2 and Level 3.
  2. Undertakes Level 2 HelpDesk troubleshooting independently.
  3. Escalates Level 3 Calls for Network Engineering.
  4. Manage User, Computer, Group accounts in a Windows Server Active Directory and Print Server based environment.
  5. Use the Group Policy Management Console (GPMC) to manage Group Policy.
  6. Configure and Manage DHCP, DNS & WINS.
  7. Maintain ACTIVE DIRECTORY (User and Group administration).
  8. Manage Windows Server Hardware & Software technology.
  9. Configuration of Exchange Mailboxes, Distribution, Storage and Delivery.
  10. Manage WSUS Server Updates.
  • On-Site Support
  • Time taken for Issue resolution
  • Approach in resolving issues
  • Issue resolution methods
Infrastructure
  • Routers
  • Switches
  • Firewalls
  • VPN
  • Wireless
  • Cable Modem
  • DSL
  • T1
3 years
  1. Manage Ethernet Cabling, Patch Panels, Ports, IP addresses & NAT.
  2. Network Device Monitoring for Minor, Major, Critical and Emergency Alerts.
  3. Maintain and Implement configurations for any connectivity and status.
  4. Perform System Software and Hardware Maintenance, Evaluate, Test and Integrate Upgrades to Operating Systems, Support Software and Applications.
  • On-Site Support
  • Time taken for Issue resolution
  • Approach in resolving issues
  • Issue resolution methods
 
Service Plan Cost (Per Month) Number of Machines/Nodes
HelpDesk Support $1500 25 - 50
Server Support (Includes HelpDesk) $2500 25 - 50
Network Support (Includes HelpDesk & Server) $3500 25 - 50
 
Service Plan Cost (Per Month) Number of Machines/Nodes
HelpDesk Support $2000 50 - 200
Server Support (Includes HelpDesk) $3000 50 - 200
Network Support (Includes HelpDesk & Server) $4000 50 - 200
 
Service Plan Cost (Per Month) Number of Machines/Nodes
HelpDesk Support $3000 200 - 500
Server Support (Includes HelpDesk) $4000 200 - 500
Network Support (Includes HelpDesk & Server) $5000 200 - 500
 
N-Central Network Monitoring

10-99 Nodes: $8.50/Node

100-249 Nodes: $7.35/Node

250-499 Nodes: $6.80/Node

 
 

Windows 7

"...Perhaps one of the key improvements with Windows 7 is that it is noticeably faster. Whether booting up, opening applications, or sharing files across a network, users will find Windows 7 consistently outperforms Vista. This is good news for many users, as most complaints about the Vista operating system were centered on its hard drive performance issues..."




Mac vs PC

"...It’s no secret that when you match systems with similar hardware, PC comes out on top for cost effectiveness. Computer users on a budget will find that the prices of PCs are often much easier to swallow compared with similar Macs. Mac competes more in the high-end consumer market, almost willfully giving up the market share to maintain the luxury image of its brand..."




Guide to Internet Security

"...Your first line of defense against malware is a firewall. Firewalls monitor all in and out computer traffic and prevent unauthorized communications. While computers typically come with firewalls installed, they are sometimes not as effective as commercial firewalls..."




Setting Up Wireless

"...Before launching the internet, make sure that you set up some security on your network. This is especially important for businesses, as company and employee data is often sensitive and private. There are several security measures you can use, including MAC addressing and WEP encryption. MAC addressing restricts unauthorized devices from accessing your network, and WEP encryption jumbles up data when you send it over the internet, which ensures the data’s safety while in transport..."




Why You Need Online Backup

"...Backing up your files is a method of storing files in a location separate from your computer. Should your computer crash or get infected, your important files will be preserved in a different location, allowing you to access them in their original form even after a crash. Being proactive about your file safety is incredibly important. Files like pictures, word documents, videos, e-mails, spreadsheets, and anything else you store locally on your computer, can easily be erased forever in a moment..."




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Monday - Friday
8:00 AM to 8:00 PM
After Hours and
Emergency Service Available