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Help Desk

Imaging Network Technology provide online-based helpdesk trouble ticket system to submit any IT related issues. Fast turnaround time can be resolved with a simple phone call away or remote control to your desktop/laptop machine and troubleshoot the problem as quickly as possible. The Help Desk Application features an easy to use, user-friendly and graphical tabbed interface. Regardless of platform, you can connect remotely from any location with just an internet connection and a web browser.

Client Request and Self Help
Clients have a simple interface to submit requests, view updates on previous requests, and self-serve with our FAQ Knowledge Base. The Help Request form dynamically updates as the end user defines what type of help request they are submitting. Custom fields, in the form of text boxes, popup menus, radio buttons or check boxes, are displayed dynamically based on the Problem Type chosen by the client end-user.

Asset Management
Our staff team can manage both hardware, software inventory and the clients they are assigned to. Setup purchase order parts for all your IT assets, let us calculate warranty and lease end dates. Define asset types, status, locations, manufacturers and models for simple tracking so clients have the most up-to-date equipment information.

Performance Reports
As our job depend on getting end-user requests handled in a timely manner. With Help Desk Software's robust graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.

FAQ Knowledge Base
Knowledge base functionality is built into Help Desk Application, facilitating the creation of an expansive, searchable database of common requests and their resolutions available for self-service by clients. Attach one or more files to each FAQ to make knowledge sharing even more powerful.

E-Mail Alerts
Help Desk Software keeps all of your technicians with top priority e-mail alerts. All new tickets and ticket updates can be e-mailed to the appropriate recipients. Technicians and management can be alerted when jobs have been left unchecked, unassigned or incomplete for a specified time period.

Windows 7

"...Perhaps one of the key improvements with Windows 7 is that it is noticeably faster. Whether booting up, opening applications, or sharing files across a network, users will find Windows 7 consistently outperforms Vista. This is good news for many users, as most complaints about the Vista operating system were centered on its hard drive performance issues..."




Mac vs PC

"...It’s no secret that when you match systems with similar hardware, PC comes out on top for cost effectiveness. Computer users on a budget will find that the prices of PCs are often much easier to swallow compared with similar Macs. Mac competes more in the high-end consumer market, almost willfully giving up the market share to maintain the luxury image of its brand..."




Guide to Internet Security

"...Your first line of defense against malware is a firewall. Firewalls monitor all in and out computer traffic and prevent unauthorized communications. While computers typically come with firewalls installed, they are sometimes not as effective as commercial firewalls..."




Setting Up Wireless

"...Before launching the internet, make sure that you set up some security on your network. This is especially important for businesses, as company and employee data is often sensitive and private. There are several security measures you can use, including MAC addressing and WEP encryption. MAC addressing restricts unauthorized devices from accessing your network, and WEP encryption jumbles up data when you send it over the internet, which ensures the data’s safety while in transport..."




Why You Need Online Backup

"...Backing up your files is a method of storing files in a location separate from your computer. Should your computer crash or get infected, your important files will be preserved in a different location, allowing you to access them in their original form even after a crash. Being proactive about your file safety is incredibly important. Files like pictures, word documents, videos, e-mails, spreadsheets, and anything else you store locally on your computer, can easily be erased forever in a moment..."




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Monday - Friday
8:00 AM to 8:00 PM
After Hours and
Emergency Service Available