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About livePCsupport for Business

Product Overview
livePCsupport for Business is an IT support solution offering remote, chat based services accessible 24/7 to handle tier one PC issues. livePCsupport for Business is the easiest way to get instant support with common problems that keep PCs from functioning at peak performance.

Rely on Microsoft certified support technicians to help secure, diagnose and fix computer related issues. livePCsupport for Business offers support 24 hours a day, 7 days a week providing a first tier of support to enhance your current IT support.

Our next-generation service provides an additional layer of support making users more productive and reducing demands on your IT support. Technicians are trained technical support specialists that are committed to providing superior customer service and support.

Basic problems can be fixed quickly and efficiently through the click of a mouse with livePCsupport for Business. Telephone based support can result in long hold times and do not always provide round the clock coverage. With livePCsupport for Business our team can efficiently diagnose and correct Microsoft Windows and Office issues via a remote connection to your computer. This means that users can sit back while support technicians correct problems using a remote connection. If a problem requires local support, the livePCsupport for Business technician will instruct the user to open a support ticket with their service provider or IT staff.

Features
livePCsupport for Business offers a variety of packages to suit the needs of businesses of all sizes.

Standard livePCsupport for Business package offerings:

  • Remote setup and configuration of any included software for every machine on your network
  • 24/7 chat-based expert support 365 days a year
  • Green PC, we can configure your PCs to lower energy costs
  • Expert help on Microsoft Office applications and Operating Systems including assistance with software errors or configuration of Microsoft products

Optional livePCsupport for Business package offerings:

  • Internet Security including desktop antivirus and firewall with Default Deny protection
  • Endpoint Security Manager to provide centralized management of security software on networked PCs
  • Online Backup to remotely backup business data offsite

Benefits
As a supplement to any IT infrastructure livePCsupport for Business offers businesses multiple benefits.

  • Increase employee productivity
  • Protect PCs from Malware threats
  • Keep PCs at peak capacity
  • Simple deployment and use
  • Cost effective, instant IT support
  • Accessible 24/7
  • Reduce demands on IT staff

How it Works
livePCsupport for Business is easy to use.
1. Start the Chat session by clicking the desktop icon on your desktop
2. Let the computer expert know what issue you are experiencing
3. We will connect remotely to your computer to fix the problem
4. If the issue cannot be solved remotely, we will instruct you to open a support ticket with your service provider or IT staff

Windows 7

"...Perhaps one of the key improvements with Windows 7 is that it is noticeably faster. Whether booting up, opening applications, or sharing files across a network, users will find Windows 7 consistently outperforms Vista. This is good news for many users, as most complaints about the Vista operating system were centered on its hard drive performance issues..."




Mac vs PC

"...It’s no secret that when you match systems with similar hardware, PC comes out on top for cost effectiveness. Computer users on a budget will find that the prices of PCs are often much easier to swallow compared with similar Macs. Mac competes more in the high-end consumer market, almost willfully giving up the market share to maintain the luxury image of its brand..."




Guide to Internet Security

"...Your first line of defense against malware is a firewall. Firewalls monitor all in and out computer traffic and prevent unauthorized communications. While computers typically come with firewalls installed, they are sometimes not as effective as commercial firewalls..."




Setting Up Wireless

"...Before launching the internet, make sure that you set up some security on your network. This is especially important for businesses, as company and employee data is often sensitive and private. There are several security measures you can use, including MAC addressing and WEP encryption. MAC addressing restricts unauthorized devices from accessing your network, and WEP encryption jumbles up data when you send it over the internet, which ensures the data’s safety while in transport..."




Why You Need Online Backup

"...Backing up your files is a method of storing files in a location separate from your computer. Should your computer crash or get infected, your important files will be preserved in a different location, allowing you to access them in their original form even after a crash. Being proactive about your file safety is incredibly important. Files like pictures, word documents, videos, e-mails, spreadsheets, and anything else you store locally on your computer, can easily be erased forever in a moment..."




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Monday - Friday
8:00 AM to 8:00 PM
After Hours and
Emergency Service Available